RETURN/REFUND POLICY

RETURNS AND EXCHANGES

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• Order information submitted within 30 days of purchase
• Only regular priced items may be refunded, sale items will not be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@x-percussion.com and send your item to:

Attention:
X-Percussion/Returns
9747 Lurline Ave.
Chatsworth, CA 91311

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING FUNDS

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us.

SHIPPING

• Please do not send the product back to the manufacturer. It must be sent to the proper return address as instructed by Customer Service along with (RA) Return Authorization Number
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We cannot guarantee that we will receive your returned item.  Tracking service and  information is your responsibly.